Frequently Asked Questions

To help serve you better we have categorized our frequently asked questions into expandable sections. Click on the section title to expand or collapse each section.

Choosing Your Trip

HOW MANY PEOPLE CAN JOIN A TOUR?

Day tours can be up to 40 people. Most multi-day tours are limited to 18-22 people, plus your guide and driver.

WHAT CAN I EXPECT REGARDING ACCESSIBILITY?

Because some mobility is required, Churchill is not as accessible to wheelchair users as other tourism destinations. Few buildings have wheelchair ramps and transfer vehicles lack lifts. Boarding and disembarking from boats and planes require the use of staircases, steps, ladders and/or ramps. Accessing the Tundra Buggy requires going up 12 steps.  

WHAT IS A "SINGLE SUPPLEMENT"?

Tour prices are based on double occupancy. If you are travelling alone and would like us to arrange a suitable roommate for you on the trip, we will make every effort to do so. If a roommate is not available, or you wish single accommodations (where available), we must charge a Single Supplement that reflects additional costs we incur for a singly occupied room. Please contact one of our Adventure Planners for further details.

CAN I BOOK EXTRA NIGHTS OF HOTEL ACCOMMODATION BEFORE OR AFTER MY TOUR?

Your adventure includes overnight stays in the Departure City from which your tour will depart, before and after your Churchill trip. We are happy to help you extend your stay in the Departure City from which your tour departs. Please contact one of our Adventure Planners for further details.

CAN YOU PROVIDE ME WITH A LIST OF THE HOTELS WE WILL BE STAYING AT?

In Churchill, we use three different hotel properties: the Tundra Inn, the Polar Inn and the Aurora Inn. All properties are clean and comfortable, include basic amenities and have private washrooms. Rooms are typically furnished with two queen or two double beds. We cannot guarantee specific hotel preferences.

WHAT IS YOUR CANCELLATION POLICY?

We understand that travel plans change. Our True North Assurance means that you can book your trip with confidence and peace of mind that your trip deposit is safe with us! In the event you must cancel your trip, the full amount of your initial deposit is eligible for transfer or to remain on file for an unlimited time as a credit for future use. Click here for more info.

WHAT ARE ENTRY REQUIREMENTS FOR CANADA?

All international travellers arriving into Canada from any international point of origin must adhere to Canada’s requirements to enter the country. They must also adhere to any testing and isolating requirements. Please click on the links above for more information.

For travellers from the United States, please visit Travel.State.Gov for more information.

DO I REQUIRE A TRAVEL VISA TO VISIT CANADA?

Most of our travellers only require a valid passport. To find out if you need a visa or Electronic Travel Authorization, we recommend using the helpful resource found here.

CAN I JOIN A TOUR LATE OR LEAVE THE TOUR EARLY?

We must adhere to a tight schedule, so we are unable to offer special arrangements for late arrivals or early departures from our tours. No partial refunds or credits will be given for services not used.

WHAT ARE THE AGE RESTRICTIONS ON YOUR TOURS?

We do not have a specific policy as it relates to age requirements for joining our tours; however, there are a few things we like to emphasize to our clients. We ask that you keep in mind that our departures can involve long days, and depending on the age of the participant (as well as their interest and concentration level), these days may be too long for them to enjoy. For families with young children, you may want to check out our Family Learning Adventures, which were specially designed with younger children in mind.

DO YOUR TOURS INCLUDE INTERNATIONAL AIRFARE?

No. All of our adventures start and end in one of three departure cities:

  • Winnipeg, Manitoba
  • Calgary, Alberta
  • Montréal, Québec

WHO ARE MY TRAVELING COMPANIONS?

Frontiers North welcomes visitors from all over the world representing a diverse spectrum of cultures, and we appreciate the opportunity to share Canada's North with them. Our guests have told us that this is one of their favourite aspects of travelling with us, and that they have made many new friends, some from quite different cultures, as a result of their adventure with us!

WHERE CAN I FIND YOUR BROCHURE?

We invite you to flip through our e-brochure to inspire your next adventure in Canada's North! In keeping with our responsibility as a sustainable tour company, we do not print or mail physical copies of our Adventure Brochure.

Payment

What type of payment do you accept?

All deposits and payments can be made with Visa, MasterCard or AMEX securely over the phone or via email. 

Do you offer payment installments?

You can book now and pay later in easy installments using Uplift. Click here for more info.

Do you offer gift cards?

Yes we do! Our e-gift cards can be used towards any Frontiers North-operated trip, at the Tundra Pub or Fifty Eight North – Home of the Tundra Buggy® gift shop. Get your e-gift card here.

Do you need full payment when we book or do you just take a deposit?

A non-refundable deposit of $750 CAD per person is due at time of booking, with payment due in full 120 days prior to departure. See our full booking terms and conditions for more info.

What is your cancelation policy?

It depends on the trip you are booked on. Please visit our Terms and Conditions page.

If you need to make changes to your booking, contact one of our Adventure Planners for further details.

Before You Go

What should I pack?

Each season in Churchill has different highlights and weather conditions which also means different packing lists. Before you make your journey to Canada's North, be sure to check out our handy packing tips by selecting the appropriate season below:

Where is my itinerary?

To access your itinerary, all travellers must have completed their registration form, waiver, and COVID-19 Immunization Declaration, which is located on their registration link and may be obtained by clicking the compass icon.

I have special dietary requirements – will they be catered for?

Dietary restrictions can be accommodated if they are noted on the guest registration at least 120 days prior to your departure date.

Is tipping included and if not, how much should I budget?

In North America, it is customary to ‘tip’ staff for what you feel is excellent service. Tipping should be done at your discretion. We are happy to provide the following suggestions for your consideration: Housekeeping staff $2 per day; Restaurant wait staff 15% to 20% per food bill (only on meals not included in the cost of your tour); Interpretive Guides and Tundra Buggy Drivers $10 each per day; Tundra Buggy Lodge staff (shared) - $15/day. There are currently no gratuities included on trips, the only exception being the meal portion at Dan’s Diner. In 2024 Frontiers North will be including gratuities in all trip pricing.

Do you have a currency information, is there a bank in Churchill?

There is an RBC (Royal Bank of Canada) in Churchill, open Monday through Friday, excluding holidays. We recommend bringing Canadian currency prior to arriving in Churchill to avoid any complications on your trip. 

Do I need travel insurance?

Travel in Canada’s North is not like other parts of the world. You will be travelling to a remote destination. Comprehensive Travel Insurance coverage is mandatory. See our full Booking Terms and Conditions.

What happens if there is an emergency and I need to leave early?

Frontiers North will do everything in their best effort to assist any guests that need to leave because of an emergency. Specifics to early departures due to emergency should be outlined in your travel insurance.

Experiences

Tundra Buggy®

Tundra Buggies are large vehicles that can safely maneuver the rough terrain of the tundra, while still allowing our guests to have amazing wildlife viewing opportunities.

Tundra Buggy FAQ

Tundra Buggy Lodge

The Tundra Buggy Lodge is Frontiers North's pop-up hotel, located in the Churchill Wildlife Management Area (CWMA) which is the heart of polar bear country.

Tundra Buggy Lodge FAQ

Dan's Diner

Dan's Diner is a remote culinary adventure inspired by land and sea in the one and only Churchill, Manitoba Canada.

Dan's Diner FAQ

 

If you cannot find the answer to your question here, please reach out to us using our contact form

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Contact Us

Toll Free North America
1 800 663 9832
International Phone
1 204 949 2050
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