Terms & Conditions

IMPORTANT INFORMATION

Itineraries are intended as examples only; all prices, inclusions and dates may change due to circumstances beyond our control including but not limited to weather, wildlife habits, contract service providers, and/or logistical decisions of the tour leader and/or operations manager. Visitors must be prepared to be flexible as schedules may vary depending on conditions. Weather and wildlife are unpredictable; northern lights and/or wildlife sightings are not guaranteed.

Each traveller is required to complete a Frontiers North Adventures Tour Registration and Waiver form prior to their trip. If travelling with children, a Parental Release must be signed for each child.

RESERVATIONS

To reserve or check availability for your adventure in Canada's North, you can check and/or book online at frontiersnorth.com or call us Toll Free at 1-800-663-9832 or International at 1-204-949-2050. We accept payment by VISA, MasterCard, American Express, Discover, cheque, electronic money transfer (within Canada) or international wire transfer.

A child rate applies to children 12 years of age or under at the time of travel. Proof of age will be required prior to travel to ensure the proper charges have been applied.

Many trips sell out six to 12 months in advance; we suggest you reserve your space early.

FRONTIERS NORTH’S MULTI-DAY AND PACKAGE TOURS

Deposit policy

A deposit of $750 CAD per person is due at time of booking. Reservations must be accompanied by the guests' full names. Full payment is due 120 days prior to departure.

Single supplement

Tour prices are based on double occupancy. If you are travelling alone and would like us to arrange a suitable roommate for you on the trip, we will make every effort to do so. If a roommate is not available, or you wish single accommodations (where available), we must charge a Single Supplement that reflects additional costs we incur for a singly occupied room. Please contact an Adventure Planner for further details.

Cancellation and refund policy

This applies to all package tours, unless otherwise noted. In the event that you must cancel your reservation, refunds will be made according to the following schedule: 

  • Booking - 120 days prior to departure: $500 CAD per person, non-refundable.
  • 119 – 61 days prior to departure: 50% of total invoice, non-refundable.
  • 60 – 0 days prior to departure: 100% of total invoice, non-refundable.

No refunds are available for charter flights that are included in the itineraries. No partial refunds or credits will be given for services not used.

As many advance logistical arrangements have been made prior to the operation of these trips, we must adhere to the cancellation policies. We strongly suggest guests purchase trip cancellation insurance.

The agent or wholesaler is responsible for advising of cancelled space requests and for relaying accurate guest arrival information and special requests for the guest in a timely manner. The agent or wholesaler is also responsible for having the guest complete the Frontiers North Adventures Tour Registration and Waiver Form and for having these forms submitted to our office in a timely manner. This applies to all individual bookings as well.

Rates are subject to change and if necessary, these changes will be passed on to you and your guests.

TUNDRA BUGGY DAY TOURS and DAN’S DINER INDIVIDUAL TICKETS

Deposit policy

Payment is due in full at time of booking. Reservations must be accompanied by the guests' full names.

Cancellation and refund policy

Tundra Buggy Day Tours and Dan’s Diner Individual Tickets are non-refundable and non-transferable. We strongly recommend you book your travel and accommodations prior to booking your Tundra Buggy Day Tour or Dan’s Diner Individual Ticket.

In the event that a scheduled tour is cancelled due to circumstances beyond our control, we will rebook affected guests on the next available tour, subject to availability. 

INSURANCE 

We strongly encourage travellers to purchase trip cancellation, interruption and medical evacuation insurance through the provider of their choice. Because many advance logistical arrangements have been made prior to the operation of these trips, we must strictly adhere to the above cancellation policy. In addition, travellers should be aware that some medical insurance policies do not cover expenses, including medical evacuation while travelling in a foreign country. Frontiers North Adventures will not be held responsible for missed connections, incorrect check-in times, improper documentation and/or lost, stolen or damaged luggage. Any additional expenses caused by late or cancelled transportation carriers will be borne by the traveller. 

PRIVACY STATEMENT

We at Frontiers North Inc. respect your privacy. Whether you visit our website or speak to an Adventure Planner, you may be asked to provide some personal, identifiable information such as your name, address, phone number and email address. Additional information is collected when you purchase products from us. Frontiers North Inc. does not divulge, share or sell any personal information that you provide with any other organization, unless providing that information is necessary to complete your travel package. Frontiers North Inc. may from time-to-time use your personal data, such as your email address or mailing address, to contact you with news or information that may be of interest to you. Frontiers North Inc. employs standard security techniques such as a firewall, 128-bit encryption and site monitoring. Your data is stored in a secure physical environment. Our staff accesses this information, as required, to fulfill our obligation with our guests. Our staff is trained in security procedures and complies with the Frontiers North Inc. code of conduct. If you have any questions or concerns, please contact our privacy officer at 204-949-2050 or privacy@frontiersnorth.com.

 

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