Terms & Conditions

Important information

Itineraries are intended as examples only. Actual itineraries may vary depending upon weather, wildlife habits, contract service providers, logistical decisions of the tour leader and logistics manager, and forces beyond our control. Visitors must be prepared to be flexible; schedules may vary depending on conditions. 

Reservations

To reserve your adventure in Canada's north, please call us at 1-800-663-9832 or 204-949-2050 to check availability for the dates you are interested in. We accept payment by VISA, MasterCard, American Express, and Discover, personal cheque, electronic money transfer (within Canada) or bank transfer. Many trips fill up 6 to 12 months in advance. We suggest you reserve your space early. 

Single supplement

Tour prices are based on double occupancy. If you are travelling alone and would like us to arrange a suitable roommate for you on the trip, we will make every effort to do so. If a roommate is not available, or you wish single accommodations (where available), we must charge a Single Supplement that reflects additional costs we incur for a singly occupied room. Please contact a Travel Counselor for further details.

Deposit policy

At time of booking: $750 CAD per person. Full payment is due 90 days prior to departure.

Cancellation & refund policy

This applies to all tours, unless otherwise noted on individual itineraries. In the event that you must cancel your reservation, refunds will be made according to the following schedule: 

Deposit: $300 CAD per person is non-refundable. 90 to 61 days prior to departure, 50% of total invoice is non-refundable. Less than 60 days prior to departure, 100% of total invoice is non-refundable. No refunds are available for charter flights that are included in the itineraries. No partial refunds or credits will be given for services not used.

Insurance 

We strongly recommend trip cancellation and medical evacuation insurance. Because many advance logistical arrangements have been made prior to the operation of these trips, we must strictly adhere to the above cancellation policy. In addition, you should be aware that some medical insurance policies do not cover your expenses, including medical evacuation while travelling in a foreign country. Insurance is 100% non-refundable. Frontiers North Adventures will not be held responsible for missed connections, incorrect check-in times, improper documentation, and/or lost, stolen or damaged luggage. Any additional expenses caused by late or cancelled transportation carriers will be borne by the traveler. 

Privacy statement

We at Frontiers North Inc. and Tundra Buggy Tours Ltd. respect your privacy. Whether you visit our website or speak to an Adventure Planner, you may be asked to provide some personal, identifiable information such as your name, address, phone number and e-mail address. Additional information is collected when you purchase products from us. Frontiers North Inc. and Tundra Buggy Tours Ltd. do not divulge, share or sell any personal information that you provide with any other organization, unless providing that information is necessary to complete your travel package (for example, a membership with Polar Bears International is included in some travel packages, or you may request travel insurance). Frontiers North Inc. and Tundra Buggy Tours Ltd. may from time-to-time use your personal data, such as your e-mail address or mailing address, to contact you with news or information that may be of interest to you. Frontiers North Inc. and Tundra Buggy Tours Ltd. employ standard security techniques such as a firewall, 128-bit encryption and site monitoring. Your data is stored in a secure physical environment. Our staff accesses this information, as required, to fulfill our obligation with our guests. Our staff is trained in security procedures and complies with the Frontiers North Inc. and Tundra Buggy Tours Ltd. code of conduct. If you have any questions or concerns, please contact our privacy officer at 204-949-2050 or e-mail privacy@frontiersnorth.com.

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