Frequently Asked Questions
To help serve you better, we have categorized our frequently asked questions into expandable sections.
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Churchill Experiences
Tundra Buggies are large vehicles that can safely maneuver the rough terrain of the tundra, while still allowing our guest to have amazing wildlife viewing opportunities.
The Tundra Buggy Lodge is Frontiers North's pop-up hotel, located in the Churchill Wildlife Management Area (CWMA) which is the heart of polar bear country.
Dan's Diner is a remote culinary adventure inspired by land and sea in the one and only Churchill, Manitoba, Canada.
Choosing Your Tour
Day tours can be up to 40 people. Most multi-day tours are limited to 18-22 people, plus your guide and driver.
Because some mobility is required, Churchill is not as accessible to wheelchair as other tourism destinations. Few buildings have wheelchair ramps and transfer vehicles lack lifts. Boarding and disembarking from boats and planes require the use of staircases, steps, ladders, and/or ramps. Accessing the Tundra Buggy requires going up 12-20 steps.
Tour prices are based on double occupancy. If you are travelling alone and would like us to arrange a suitable roommate for you on the trip, we will make every effort to do so. If a roommate is not available, or you wish single accommodations (where available), we must charge a Single Supplement that reflects additional costs we incur for a singly occupied room.
Please contact one of our Adventure Planners for further details
Your adventure includes overnight stays in the Departure City from which your tour will depart, before and after your Churchill trip. We are happy to help you extend your stay in the Departure City from which your tour departs.
Please contact one of our Adventure Planners for further details
In Churchill, we use three different hotel properties: the Tundra Inn, the Polar Inn, and the Aurora Inn. All properties are clean and comfortable, include basic amenities, and have private washrooms. Rooms are typically furnished with two queen beds or two double beds. We cannot guarantee specific hotel preferences.
We understand that travel plans change. Our True North Assurance means that you can book your trip with confidence and peace of mind that your trip deposit is safe with us! In the event you must cancel your trip, the full amount of your initial deposit is eligible for transfer or to remain on file for a unlimited time as a credit for future use.
We must adhere to a tight schedule, so we are unable to offer special arrangements for late arrivals or early departures from our tours. No partial refunds or credits will be given for services not used.
We do not have a specific policy as it relates to age requirements for joining tours; however, there are a few things we like to emphasize to our clients. We ask that you keep in mind that our departures can involve long days, and depending on the age of the participants (as well as their interest and concentration level), these days may be too long for them to enjoy. For Families with young children, you may want to check out our Family Learning Adventures, which were specially designed with younger children in mind.
No. All of our adventures start and end in Winnipeg, Manitoba.
Frontiers North welcomes visitors from all over the world representing a diverse spectrum of cultures, and we appreciate the opportunity to share Canada's North with them. Our guests have told us that this is one of their favourite aspects of travelling with us, and that they have made many new friends, some from quite different cultures, as a result of their adventure with us!
We invite you to flip through our e-brochure to inspire your next adventure in Canada's North! In keeping with our responsibility as a sustainable tour company, we do not print or mail physical copies of our Adventure Brochure.
Travelling Essentials
All international travellers arriving into Canada from any international point of origin must adhere to Canada’s requirements to enter the country. They must also adhere to any testing and isolating requirements. Please click on the links above for more information.
For travellers from the United States, please visit Travel.State.Gov for more information.
Most of our travellers only require a valid passport. To find out if you need a visa or Electronic Travel Authorization, we recommend using the helpful resource found here.
Each season in Churchill has different highlights and weather conditions which also means different packing lists. Before you make your journey to Canada's North, be sure to check out our handy packing tips by selecting the appropriate season below:
To access your itinerary, all travellers must have completed their registration form and waiver, which is located on their registration link and may be obtained by clicking the compass icon.
Dietary restrictions can be accommodated if they are noted on the guest registration at least 120 days prior to your departure date.
As of 2024, gratuities are included in the price of your trip. Should you wish, you are still able to provide additional gratuities to any individual you interact with.
There is an RBC (Royal Bank of Canada) in Churchill, open Monday to Friday, excluding holidays. We recommend bringing Canadian currency prior to arriving in Churchill to avoid any complications on your trip.
Travel in Canada's North is not like other parts of the world. You will be travelling to a remote destination. Comprehensive Travel Insurance coverage is mandatory.
See our full Booking Terms and Conditions. NEED LINK
Frontiers North will do everything in their best efforts to assist any guests that need to leave because of an emergency. Specifics to early departures due to emergency should be outlined in your travel insurance.
Payments
All deposits and payments can be made with Visa, MasterCard, or AMEX securely over the phone or via email.
You can book now and pay later in easy installments using Uplift.
Yes we do! Our e-gift cards can be used towards any Frontiers North-operated trip, at the Tundra Pub, or Fifty Eight North - Home of the Tundra Buggy® gift shop.
A non-refundable deposit of $750 CAD per person is due at time of booking, with payment due in full 120 days prior to departure.
See our full booking terms and conditions for more information. LINK NEEDED
It depends on the trip you are booked on. Please visit our Terms and Conditions page. LINK NEEDED
If you need to make changes to your booking, contact one of our Adventure Planners for further details.
After Booking
We're so excited to welcome you on your Frontiers North adventure! To help you plan your next adventure we have compiled seasonal information into our pre-departure packages. Please click on the link below and don't forget to bookmark the page.
Still Have Questions?
If you cannot find the answer to your question here, please reach out to us!