COVID-19 Policies and Procedures
As always, the safety and security of our guests and team members remains our top priority, so we have put the following measures in place for all Frontiers North-operated trips and establishments. As the situation around COVID-19 continues to evolve, so will our policies and procedures as new information and guidelines are made available from public health officials.
We are closely monitoring the situation and will provide further details along with any updates to our booked guests ahead of their planned trips if applicable.
General Overview
Updated 11-March-2021
Smaller group sizes
To allow for physical distancing, our groups across all tours will remain at or below 75% of our Tundra Buggy® capacity (i.e. 30 or fewer guests).
Transport
Whether on our charter plane, aboard a Tundra Buggy or somewhere in between, our private transport vehicles will now undergo enhanced cleaning including more frequent sanitization of high touch surfaces. Personal luggage outer surfaces will be sanitized prior to arrival in Churchill and before departure, and hand sanitizer will be made readily available for application by guests prior to boarding all vehicles. Staggered and/or assigned seating arrangements will also be enforced where possible to increase physical distance between guests and minimize cross-contamination. For the personal protection of the guest and anyone the guest may come in contact with, it is MANDATORY for guests to wear a mask aboard all transport vehicles.
Accommodations
The Tundra Inn hotel became Clean It Right-certified in 2020, with all full time staff trained in an enhanced cleaning education and awareness program. To minimize the potential for cross-contamination, continental breakfast has been temporarily suspended and individual room housekeeping will not be provided unless requested.
Meal Service
Food preparation will continue in accordance with Manitoba Health guidelines for food establishments. Guests will be required to sanitize their hands upon entering food establishments while on tour and physical distancing rules are in place. To minimize the potential for cross-contamination, we have adjusted lunch service aboard our Tundra Buggies to include individually-wrapped sandwiches, canned pop and fresh water only; hot beverages and refills will not be provided at this time. Additionally, the Tundra Inn Restaurant & Pub became Clean It Right-certified in 2020, with all full time staff trained in an enhanced cleaning education and awareness program.
Revised Booking Policies
Be assured that we are doing everything we can to ensure your travel safety and to provide maximum flexibility for your trip. Given these unique circumstances, we have made adjustments to our booking policies to give you extra peace of mind. You will find our policy detailed in full under our terms and conditions.
Preparation for Your Trip
Where sufficient physical distancing may not be possible, it will be MANDATORY for guests to wear a mask for certain portions of the trip, including but not limited to at airports and train stations, in-transit and on Tundra Buggy excursions. This is for the personal protection of the guest and anyone the guest may come in contact with. It is the guest’s responsibility to provide their own mask for the duration of the trip; if the guest does not have a mask of their own, one can be purchased in Churchill at Fifty Eight North - Home of the Tundra Buggy at 124 Kelsey Blvd. in Churchill.
In keeping with our sustainability efforts and to reduce waste, we encourage all our guests to bring their own pre-filled, reusable beverage container (eg. water bottle or resealable travel mug) throughout the duration of the tour.