Interpretive Guide (English & Mandarin Speaking)

Churchill, MB  

Seasonal - October and November  

Who We Are  

For over 30 years, Frontiers North Adventures has been recognized as a global leader in providing expert-guided tours in Canada’s north. Our international award-winning tourism outfit boasts a qualified team who are passionate about the north and have a strong commitment to corporate social responsibility.

Role Overview

Frontiers North Adventures is seeking a seasonal English & Mandarin Speaking Interpretive Guide to work at our Churchill, Manitoba location.

We are looking for candidates that are fluent in the English & Mandarin language, have a strong customer service focus and contributes to the overall vision of the company.

As an Interpretive Guide, you will:

  • Meet & Greet with all guests in Winnipeg at the start of each tour, set guest expectations for the upcoming days and deliver itinerary & scheduling details to the group.
  • Confirm meal reservations with the necessary restaurants and submit pre-orders where applicable. During meals, liaise with the serving staff regarding special diet considerations, payment, seating requirements.
  • Assist the guests during hotel check-in/check-out and help with baggage where necessary. Ensure that problems with accommodations are brought to the attention of, and dealt with by, hotel management.
  • Reconfirm scheduled activities with the necessary suppliers to ensure reservation times & guests numbers are accurate.
  • Liaise with the Churchill Office staff to address any scheduling issues or changes (i.e. cancelled flights, special travel/room arrangements, etc.)
  • Have a firm knowledge base of all interpretive data provided to them by FNA, provide your additional knowledge and experience to ensure that guests experience the facts of the subacrtic flora/fauna/geology/history.
  • Adhere to the procedures and safety rules of the Tundra Buggy and the laws of the wildlife management area and impart those rules to the guests.

You bring:

  • Canadian accreditation as a heritage interpretive guide, outdoor adventure guide, or similar guide accreditation.
  • 3 to 5 years of experience in wilderness adventure tourism and customer service.
  • Eligibility to work in Canada is mandatory.
  • Verbal & written communication skills in both English & Mandarin is mandatory.
  • Able to deal with and resolve any guest satisfaction concerns.
  • First Aid Training is an asset.
  • Possession and Acquisitions License (PAL) is an asset.
  • Class 1, 2 or 4 license is an asset.

Working conditions:

  • Extreme cold and harsh outdoor winter weather conditions.
  • Wilderness environment with polar bears.
  • Remote location
  • 12 hour days

Benefits:

  • Travel from a major Canadian city is included.
  • Accommodations (when traveling with a tour group) are provided.

If you want to work for a company that affects and inspires positive change in the lives of their guests, employees, and the environment and communities in which they operate, please email your resume and salary expectations to hr@frontiersnorth.com.

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