Adventure Planner, Group Tours

Winnipeg, MB

Full Time

Who We Are

For over 30 years Frontiers North Adventures has been providing expert-guided tours in Canada’s north. We are a family owned and operated international award-winning ecotourism outfit that boasts a qualified team who are passionate about the north and have a strong commitment to corporate social responsibility.

Role Overview

You are an energetic, self-motivated and collaborative team player who confidently expresses your thoughts on paper and out loud. As the group tour expert, you will build and retain client relationships selling group tour packages to national and international markets.

Reporting to the Manager, Sales and Guest Relations, the Adventure Planner, Groups is the primary point of contact for custom group tours. Providing excellent customer service, this position is responsible for increasing sales by creating customized programs, managing group blocks, preformed groups and meeting/event planners ensuring clients receive the total experience of Frontiers North Adventures.

You will have the following responsibilities:

  • Answer all group inquiries as well as follow-up with clients after initial contact with the office.
  • Assist clients in planning their adventures and selecting and customizing tours to suit their interests and requirements.
  • Close individual sales, confirm tour bookings and provide follow up.
  • Pro-actively work to retain and expand existing relationships, while pursuing new sources of business.
  • Provide clients with relevant marketing material.
  • Advise clients on techniques to market and sell our product.
  • Take an active role in team efforts to attain sales goals.
  • Track and report on group sales goals and results.
  • Take responsibility for client concerns and ensure concerns are addressed appropriately and in a timely manner.
  • Meet regularly with the Manager, Sales and Guest Relations and other sales team members to review sales goals and business development.

As the ideal candidate you have the following qualifications:

  • Exceptional customer service skills.
  • Excellent people and relationship building skills.
  • The ability to work independently as well as collaboratively as part of a team.
  • Great organizational skills and exceptional attention to detail.
  •  Intermediate computer skills with proficiency in working with spreadsheets, word processing, databases, and email in a Mac environment.
  • Post-secondary education in the area of Tourism, Sales, Marketing or equivalent plus two years of work-related experience in customer service or sales preferably in the hospitality, sales or tourism industry.
  • The ability to work flexible hours on a seasonal basis as required.
  • Second language is considered an asset.

This is a one-year term position (covering a maternity leave) with the opportunity to move into another position within our organization.

Deadline to apply: September 14th, 2018

If you want to work for a company that affects and inspires positive change in the lives’ of their guests, their employees, and the environments and communities in which they operate, please email your resume Attn: Grant Chem, Manager, Sales and Guest Relations c/o grant.chem@frontiersnorth.com.

All candidates must have appropriate citizenship or documents permitting you to reside and work in Canada to be considered for this job. We thank everyone for their interest but only those candidates selected for an interview will be contacted. No phone calls please.

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Contact Us

Toll Free North America
1 800 663 9832
International Phone
1 204 949 2050
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