Adventure Planner

For over 30 years Frontiers North Adventures has been recognized as a global leader in hosting guests in Canada’s North. We are a family owned and operated international award-winning ecotourism outfit that boasts a qualified team who are passionate about the north and have a strong commitment to corporate social responsibility.

You are an energetic, self-motivated and collaborative team player who confidently expresses your thoughts on paper and out loud. As the Adventure Planner, your role is to build and retain relationships with our travellers and agency partners recommending and selling them Frontiers North Adventures products, providing excellent customer service and following up on referrals. 

You will have the following responsibilities:

  • As the primary contact for prospective customers, guests and agency partners contacting Frontiers North, this position is responsible for selling a full range of products and services offered by the company.
  • Assist customers in planning their adventures and selecting and customizing tours to suit their interests and requirements.
  • Connect with prospective travellers both over the phone and via email. 
  • Close individual sales, confirm tour bookings and provide customer follow up.
  • On occasion, attend consumer marketing shows.
  • Play a role in development of tactics to attain Frontiers North’s sales goals.
  • Take an active role in team efforts to attain sales goals.
  • Meet regularly with the Manager, Sales and Guest Relations and other sales team members to review sales goals and business development.
  • Handle any booking issues calmly and with empathy.
  • Take responsibility for client and guest problems and resolve them when possible, referring more complex problems to the appropriate person.


As the ideal candidate you have the following qualifications

  • Exceptional customer service, people and relationship building skills.
  • Superior selling skills.
  • Great organizational skills and attention to detail.
  • Problem solving skills. 
  • The ability to work independently as well as collaboratively as part of a team.
  • Intermediate computer skills with proficiency in working with spreadsheets, word processing, databases, and email in a Mac environment. 
  • Post-secondary education in the area of Tourism, Sales, Marketing or equivalent plus two years of work-related experience in customer service or sales preferably in the hospitality, sales or tourism industry. 
  • The ability to work flexible hours on a seasonal basis as required. 
  • Second language is considered an asset. 

Deadline to apply: September 4th, 2019

This is a full-time, permanent position.

If you want to work for a company that affects and inspires positive change in the lives of their guests, their employees, and the environments and communities in which they operate, please email your resume Attn: Grant Chem, Manager, Sales and Guest Relations c/o

We thank everyone for their interest but only those candidates selected for an interview will be contacted. No phone calls please.

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Contact Us

Toll Free North America
1 800 663 9832
International Phone
1 204 949 2050